can I commission an oil painting? 

Please contact me to inquire about commissions. I accept commissions on projects that interest me.   

what is your shipping policy? 

FOR PRINTS    I have an arrangement with Bay Photo Labs based out of Santa Cruz, California for all my print orders. They are an excellent company with a an exceptional reputation for great products, service and customer service. I know you are in good hands. You will be working directly with them for your print orders. Contact support@bayphoto.com

If there is any problem at all, please contact me and I will gladly help.

Bay Photos Lab will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.   ,

SHIPPING PRICES are calculated based on your cart total as follows: 

*NOTE: Please keep in mind that the total cart values above are based on the default 250% mediums markup. If you decide to change your markups, you will need to adjust the Total cart values above.

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

• Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
• Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight. These are approximate shipping costs:

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

• Return policy for original oil paintings: We fully guarantee that you will love your Mary Ambrose original painting! We accept exchanges for original oil paintings for any reason within 30-days. We do not offer refunds on original artwork.   
• We do not accept returns; all sales are FINAL.
• I do my utmost to ensure that your Original Art Works are packaged carefully and arrive safely at their destination.
• If your art arrives damaged, please keep all packaging and contact me with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email me

WHO TO CONTACT?  

You can contact me HERE

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter ! You can also follow me on my social media pages as I am constantly posting about new work! 

 Instagram

Facebook

I'm here for you! I can provide you one-on-one support, I am dedicated to helping you select the perfect art piece! If there is anything I can do to improve your purchasing experience, please contact me.